Career Opportunities

Position Overview: The Client Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Reports to: Hospital Manager (Local) and Director of Referral Coordination (Corporate)

Department: Marketing/Administration

**THIS IS NOT A REMOTE POSITION**

Job Summary: The Referral Coordinator’s main objective is to develop and nurture relationships with the local referring veterinary community while simultaneously establishing and maintaining all marketing strategies to meet the hospital’s objectives. The Referral Coordinator will execute marketing plans and programs both short and long range, to ensure the constant profit growth and expansion of the hospital services. The Referral Coordinator will research, analyze and monitor financial, technological and demographic factors to capitalize on market opportunities and minimize the effects of competitive activity. The Referral Coordinator will evaluate market reactions to advertising programs, ensuring a timely adjustment of marketing strategy to meet changing market and competitive conditions.

Essential Functions:

• Maintain regular communication with referring veterinarians via daily/weekly travel & in-person site visits
• Maintain detailed tracking log of daily site visits/phone calls & marketing progress
• Address any complaints or issues brought forth by referring veterinarians
• Manage & coordinates all marketing, advertising & promotional activities for ACNYVS & UVM
• Analysis of customer research, current market conditions & competitor information
• Liaise with media & advertising vendors
• Monitor market trends while forecasting & formulating a strategic plan to ensure profitability & staying current on industry best practices
• Coordinate all CE lectures and Lunch & Learns lectures for ACNYVS & UVM
• Maintain all social media accounts for ACNYVS & UVM
• Research & attend local community events for marketing/advertising purposes
• Maintain up-to-date marketing materials to be used for promotion of hospital services
• Monitor & maintain ACNYVS & UVM websites
• Monitor & maintain all review sites (Yelp, Google Business, etc.)

Requirements:

• Willingness to utilize personal vehicle for daily travel (with mileage reimbursement)
• On non-travel days, willingness to work on-site in both Farmingdale, NY and Bohemia, NY
• Willingness to build and expand business in local area
• Flexibility with schedule and ability to work in an unstructured environment
• Customer service experience, required.
• Veterinary profession experience, preferred.
• Marketing experience, preferred.
• Management experience, preferred.

Education and Experience:

• High School Diploma, required.
• Undergraduate degree in the area of business or marketing, preferred.

Perks and Benefits:

• Mileage & Expense Reimbursement
• Paid Time Off Policy
• Employee Discount
• Health Insurance
• Vision Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• Health Spending Account
• Flexible Spending Account
• Employee Assistance Program
• Employee Referral Program Bonuses
• 401(k)

Position Overview:

The Veterinary Technician supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.

Essential Position Functions:

• Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
• Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
• Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
• Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
• Obtain and verify medications.
• Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
• As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
• Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
• Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
• Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
• Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
• Update job knowledge by participating in educational opportunities and reading professional journals.
• Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
• Understand and carry out oral and written directions.
• Perform other duties as assigned by Manager or practice.

Additional Position Functions:

Assignment to the specialty medical areas listed below may require the following additional job functions:

Emergency

• Assist veterinarians with a variety of emergency procedures and critical care situations.
• Monitor vitals, place catheters and take x-rays.
• Clean wounds and apply casts or bandages.
• Give injections and take blood samples.
• May have to be on call in the intensive care unit.

Competencies:

• Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
• Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
• Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
• Initiative: Proactively looks for the opportunity to address and follow through on work activities.
• Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
• Communication: Uses effective and appropriate methods of interacting with others.
• Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
• Adherence to Rules and Instructions: Consistently follows standard procedures.

Qualifications:

• High school diploma or GED.
• Two or more years of experience with veterinary appointments, surgeries, and nursing care for hospitalized and critical patients.
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or as required by State.
• May consider an equivalent combination of education, certification, training, and/or experience.

Position Knowledge and Skill Requirements:

• Knowledge of the preparation, monitoring, and recovery of pets receiving surgery, as well as basic pet nursing.
• Ability to demonstrate and follow correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.
• Understand and limit the potential exposure to bites, scratches, and potential injuries.
• Able to restrain patients according to standard procedures.
• Fill prescriptions and monitor sedation procedures as directed by the veterinarian.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• Communicate and approach job duties in a professional and mature manner.
• Must be flexible with scheduling and able to work some weekends and holidays.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion.
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Answer phones and perform other duties as needed by the hospital.
• Other duties and responsibilities as assigned by Manager or practice.

Additional Information:

The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.

Reports to: Hospital Manager & Medical Director

Department: Ultravet Mobile

Job Summary:

Under the direction of the Hospital Manager and Medical Director and with the support of staff veterinary specialists, the Mobile Sonographer will perform a wide range of mobile services for referring veterinarians including but not limited to: echocardiograms, abdominal ultrasounds and guided aspirates.

Knowledge, Skills, Talents & Abilities:

• Excellent time management skills
• Attention to detail
• Professional appearance and mannerism
• Respect for clients and their pets
• Ability to work under challenging conditions
• Ability to multi-task
• Self-motivated
• Positive and friendly attitude
• Excellent communication skills

Duties and Responsibilities:

• Provide outstanding customer service
• Coordinate daily schedule with UVM Coordinator to assure sufficient workload coverage
• Perform clinical assessment and diagnostic sonographic examinations
• Use cognitive sonographic skills to identify, record, and adapt procedures as appropriate to anatomical, pathological, diagnostic information and images
• Use independent judgment during sonographic exam to accurately differentiate between normal and pathologic findings
• Analyze examination and medical history and communicate findings to veterinarian specialist
• Assume responsibility for the safety, mental and physical comfort of patients while they are in the sonographer's care
• Maintain a daily log of patients seen and complete exam billing (in PMS & client invoicing)
• Establish and maintain ethical working relationships and good rapport with all hospitals and referral contacts
• Report equipment failures to the appropriate supervisor or staff member
• Maintain vehicle and equipment - clean and organized
• Maintain clean, neat uniform
• Perform marketing visits in coordination with Marketing Director & UVM Coordinator
• Perform other work-related duties as assigned

Education, Experience & Qualifications:

• High school diploma and college degree preferred
• Active certification by American Registry for Diagnostic Medical Sonography (ARDMS) in the specialty as appropriate
• Current compliance with Continuing Medical Education (CME) requirements for specialty as appropriate
• Must have a valid driver’s license

Atlantic Coast New York Veterinary Specialists (ACNYVS) in Bohemia, NY is looking for a second Neurologist to join our amazing team.

ACNYVS is a 24-hour specialty and emergency hospital serving the Bohemia area on Long Island, NY

Joining our team offers access to: 

• Comprehensive diagnostic equipment including: Diagnostic ultrasound, In-House Labs, MRI, CT scan, Fluoroscopy, fully equipped rehabilitation department
• We have board certified Surgeons, Internists, Cardiologists, Neurologist, Dermatologist along with a highly skilled ER team and Rehabilitation.
• Sign-on/retention bonus and relocation reimbursement if needed! 
• Opportunity to work with current Neurologist on Staff 

We offer a great compensation package including: competitive salary, experience life bonus, health insurance, 401K, PTO, CE allowance, additional PTO for CE, and reimbursement for membership and license fees.

If this sounds like a team you want to be a part of, please email your resume to Emily Lunsford at elunsford@petvetcarecenters.com or apply at https://www.petvetcareers.com/.

#LI-EL1

Join Our Team at Atlantic Coast New York Veterinary Specialists (ACNYVS) in Bohemia, NY – We’re Looking for a Board-Certified Surgeon or Surgical Residency-Trained Clinician!

Atlantic Coast New York Veterinary Specialists (ACNYVS) is a thriving 24-hour specialty and emergency hospital in Bohemia, NY, and we’re looking to expand our surgical team with a skilled and motivated Board-Certified Surgeon or a Surgical Residency-Trained Clinician.

Why Choose ACNYVS?

• State-of-the-Art Facilities: Our hospital is equipped with advanced diagnostic tools, including diagnostic ultrasound, in-house labs, MRI, CT scan, fluoroscopy, and a fully equipped rehabilitation department to provide comprehensive patient care.
• Collaborative and Supportive Environment: Join a talented team of board-certified Surgeons, Internists, Cardiologists, Neurologists, Dermatologists, and an experienced ER team. We work together to provide the best possible care for our patients.
• Comprehensive Surgical Capabilities: As part of our surgical team, you'll have the opportunity to handle a wide range of complex and challenging cases in a collaborative setting.

What We Offer:

• Competitive Compensation: Enjoy a competitive salary with a generous sign-on/retention bonus and relocation assistance if needed.
• Comprehensive Benefits Package: We offer health insurance, 401(k), PTO, CE allowance, additional PTO for CE, and reimbursement for membership and license fees.
• Experience Life Bonus: A special program to enhance your personal well-being and work-life balance.
• Work-Life Balance: We support our team with a positive and balanced work environment, allowing you to thrive both professionally and personally.

Location: Bohemia, Long Island, NY, offers a great quality of life, with proximity to beautiful beaches, parks, and easy access to the cultural and culinary offerings of the greater New York City area.

If you're ready to advance your career in a well-established, dynamic hospital and join a team that values excellence and collaboration, we would love to hear from you!

How to Apply:

Please email your resume to Emily Lunsford at elunsford@petvetcarecenters.com or apply online at PetVetCareers.com.

Come make an impact at ACNYVS and help us continue to provide exceptional care to our patients!

#LI-EL1